YOU ARE RESPONSIBLE FOR KNOWING YOUR RING SIZE. YOU WILL RECEIVE THE SIZE LISTED ON ORIGINAL INVOICE UNLESS A SIZE CHANGE REQUEST WAS MADE AND APPROVED AFTER THE ORDER WAS PLACED.
DUE TO THE CUSTOM "HAND MADE FOR YOU" NATURE OF THE PRODUCTS SOLD ON THIS WEBSITE, THERE ARE NO REFUNDS OFFERED OR IMPLIED.
WAIT TIMES CAN VARY AND ARE CIRCUMSTANTIAL BASED ON DESIGN CHOSEN AND TIME OF YEAR. THE WAIT TIMES ARE PROPOSED IN THE ITEM DESCRIPTION. IN SOME CASES THE WAIT TIME CAN BE AS LONG AS 60+ DAYS. IF TIME IS A FACTOR PLEASE DON'T HESITATE TO REQUEST A SPECIFIC DUE DATE BEFORE ORDERING AND I WILL MEET THE REQUESTED GOAL POSSIBLE.
BECAUSE OF THE HIGH DEMAND AND WORK LOAD (BETWEEN MAKING RINGS AND RUNNING THE IG PAGE/BUSINESS) IT JUST ISN'T POSSIBLE FOR ME TO GIVE REGULAR UPDATES. IF YOU MUST HAVE AN UPDATE PLEASE EMAIL: UPDATES@THELOUIEBRAND.COM OTHERWISE THE NEXT EMAIL YOU WILL GET (AFTER CONFIRMATION EMAIL)WILL BE FROM FEDEX OR USPS (INTERNATIONAL ORDERS) LETTING YOU KNOW THE PACKAGE IS ON THE WAY.
THERE IS A LIFETIME WARRANTY AGAINST DEFECTS IN MATERIAL AND WORKMANSHIP. THIS EXCLUDES MONEY SHOT RINGS, RESIN RINGS AND RING MADE OF WOOD.
RESIZING WILL BE A $20-40 CHARGE (+ SHIPPING BACK TO YOU) DEPENDING ON STYLE (IF POSSIBLE) AND MATERIAL. IF YOU ORDER THE WRONG SIZE THERE WILL BE A 20% RESTOCKING FEE IF YOU WANT ME TO MAKE YOU A NEW ONE; UNLESS ITS A STOCKED ITEM AND THE SIZE YOU NEED IS AVAILABLE. IF YOU HAVE A RING THAT HAS CARBON FIBER OUTSIDE AND YOU WEAR IT OUT, THERE WILL BE A $100 FEE TO COMPLETELY REDO IT.